A leading global Network Service Provider (NSP) was contracted to provide basic monitoring for a National medical care provider. Solution components included a mix of NSP and broadband aggregation. Yet, the NSP only had the ability to monitor their own circuits, not the thousands of ISPs with different back-ends necessary to meet the customer’s needs. The NSP needed a software-focused connectivity provider that could not only monitor their circuits but the thousands of disparate ISPs that were contractually consolidated to provide end-user customers with a single bill.
Due to the medical components with their customer, the NSP also had to provide a secure, scalable, and simplified infrastructure with increased network uptime.
Their Challenges
Why Trextel?
The NSP partnered with Trextel to leverage IntelliTrex, a network management platform which natively integrates with one of the largest broadband aggregators. This allowed the NSP to provide a simplified monitoring infrastructure for increased uptime and a better client experience. The holistic approach to network monitoring led the medical care customer to upgrade their monitoring program for additional insights and reporting. The added value IntelliTrex was able to provide the end-user, and by proxy the NSP, led to additional revenue gains for the NSP and a stronger relationship with their client, who has partnered with both their NSP and Trextel for the past nine years.
