A leading global Network Service Provider (NSP) was engaged by National discount convenience retailer to trial a new product that would utilize cellular connectivity as the primary and backup in order to create a simplified and consistent network infrastructure that could support growth and innovation at more than 7,000 sites.
The NSP needed a software focused connectivity provider that could monitor, provide ticketing, reporting and support services for dual cellular circuits from different carriers at each location and across multiple devices.
Their Challenges
Performance Cellular networks are noisy and can inundate support staff with irrelevant alerts due to flapping and other cellular behaviors. They needed to reduce IT footprint, not increase. |
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Customization Custom integrations geared towards cellular monitoring of not just one, but dual carrier support can be costly and time consuming, or simply not supported by most connectivity software products. |
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Scaling The software solution needed to be scalable for high volume rollout for speed to market and speed to revenue. |
Why Trextel?
Trextel drives multi-channel impact
2 |
Dual-cellular circuits per site | |
13,000 |
Locations / 7,000 initial + 6,000 Upsell for additional AT&T Revenue |
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+% |
Increased speed to market and revenue with upsell actualization |
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99% |
Reduction on alerts with 10x fewer tickets for reduced IT footprint and noise reduction |